Verizon Wi-Fi Calling Not Working! How To Fix


Wi-Fi calling feature is one of the rapidly evolving technologies in the Telecom sector. As a leading brand, Verizon is at the forefront of championing this technology. Through Wi-Fi calling feature, Verizon users can make that necessary call even without cell coverage. Despite its versatility, users seem to have a common bane which is an annoying Wi-Fi calling not working error! However, this minor glitch shouldn’t make you dump your Verizon plan. It’s easy to solve, even with basic to zero technical skills. Below is everything you need to know about this error and how you can fix it.

Reasons For Verizon Wi-Fi Calling Not Working

1. Check your Smartphone Compatibility with Verizon Wi-Fi Calling

Before attempting any complicated technique, check your device compatibility. There are key features you can use to check whether your phone qualifies for the service.

The first one is VoLTE technology support. To use the Verizon Wi-Fi calling feature, your phone must be VoLTE-friendly. This superior, newer and better technology helps eliminate the delays witnessed in older versions.

Secondly, your phone should be able to access internet via Wi-Fi connection. Thankfully, most smartphones today have this. That means even with your unlocked phone; you can easily transition to Verizon Wi-Fi call. All you’ll need is the appropriate software approved by Verizon.

2. Check Roaming

Are you outside the United States? Forget Verizon’s Wi-Fi calls. Currently, these services are exclusively meant for people within the USA. Therefore, in case you’re trying it from say Mexico, don’t panic. Upon return, the feature will reactivate itself.

3. Network setting problem

Your device network configurations could be the reason behind Wi-Fi calling not working error. Verizon Wi-Fi call feature deactivates automatically if your network doesn’t meet its threshold.

Old network settings and connections can become a hindrance to new ones. You may have set default Wi-Fi, Bluetooth or cellular connections. Until you fix these, then you have to forget about Wi-Fi calling.

4. Internet connection

Verizon Wi-Fi calling requires a stable internet connection. Unreliable internet will lead to poor voice quality or, worse, dropped calls.

5. Airplane mode

When turned on, airplane mode automatically suppresses the internet connection. In this situation, you cannot access the Wi-Fi nor the cellular data. And that means you cannot call, text or browse via internet.

6. Toggled features

Toggling off the Wi-Fi call button disables the entire feature. Any attempts to place an online call will result to an error.

How To Fix Wi-Fi Calling Not Working on Verizon

By now, you might have already detected the reason why your Verizon device isn’t making that crucial Wi-Fi call. Even if not, all isn’t lost yet. Before visiting your technician, you need to try the fixes suggested below. However, some of them may require a more technical approach.

1. Re -Insert SIM card

A misaligned SIM card can cause service suspension including Wi-Fi calls. If you cannot access the service, this should be among your first stops. Removing thenre-inserting the SIM card cures all its related problems. To do this, follow the instructions below:

  1. Check both sides for the sim card compartment.
  2. Using a pepper clip or standard SIM instrument, eject the SIM card holder.
  3. Ensure the SIM card is well positioned. If not re align it in the compartment.
  4. Re-insert it into your phone.

2. Set Up Wi-Fi Calling Again

Sometimes, a single operation can perform an unexpected stoppage of the Wi-Fi call feature. Such operations include hard reset. If this problem appears after resetting your Verizon device, you should enable the Wi-Fi call. To do that:

  • Navigate to your Verizon Settings Menu
  • Go to the Wireless and network tabs
  • Tap on the Wi-Fi calling 
  • Double-click this tab twice to re-enable it

Troubleshoot Your Internet Connection

Internet outage is another major cause of Verizon Wi-Fi calling not working error. You need to check whether it’s an ISP problem or yours. Internet downtime is a common phenomenon due to periodic maintenance. To diagnose the problem, you need to perform a robust internet check by following the steps highlighted below.

1. Reset Your Router

Somehow, a router functions like a computer. That is to say that it has a memory, operating system, and processor. If you own a router, you must have seen its common drill. Whenever there is a problem, you unplug the power supply, wait for a few minutes then plug it back. This process is known as resetting.

One of its main advantages is that it helps the router clear its volatile and non-volatile memory. A clogged memory could be the reason your router isn’t connected to the internet. Without it, your smartphone cannot make a Wi-Fi call.

Router reset is also necessary for reconnection in the event your ISP uses temporal IP addressing. IP is a series of numbers that act like an online street address. Every device connected to the internet uses an IP to send and receive information. Most ISPs use DHCP, whereby IPs have generated automatically. Therefore, your router needs to keep up with the changes as they occur. Otherwise, there will be an error.

2. Check Cable Connection

Have you checked whether your Ethernet is working properly? Does it have any physical damage that can hinder its functionality? Before going for any technical engagement, you need to confirm the state of your hardware components. If you have any doubts with any cable, replace it ASAP. If you are not tech-savvy, this may cost you a dollar. You can purchase a new cable or pay someone to re-crimp the old one.

3. Relocate Device

As you attempt to troubleshoot your internet, make sure your device is within range. Wi-Fi calls require a stable connection. Therefore, make the proper adjustments to ensure the utmost proximity between your smartphone and the router. Once you are confident the router is not the problem, you need to do one more thing. Restart your Verizon smartphone. This should sign off the internet troubleshooting process. If the problem persists, it’s time to try other solutions.

4. Disable Airplane mode

When enabled, Airplane mode disables Wi-Fi connectivity. Check whether you may have activated this feature by mistake. You can do this by directly looking at the airplane mode icon on the screen. If you can’t see it, navigate to settings and check its status. If it is on, turn it off.

How Do I Know If I’m Using Wi-Fi Calling?

If not careful, it is easy to end up depleting your data plan on calls thinking you are using Wi-Fi. However, there are two distinct ways to know whether you are using Wi-Fi or cellular data.

By default, Wi-Fi icon appears on the status bar when your device has a Wi-Fi connection. Also, it grays out the 4G symbol as an indicator that all internet services are using wireless connection. To be sure of the plan you are using, place a Wi-Fi call to any number you want. A Wi-Fi icon should appear next to the number or on top of the screen.

Also, there are two arrows that indicate the source of internet. The upper one shows the upload and the latter download. Where you see the two, there’s an internet source. A simple pull-down of the notification shade will show you the Wi-Fi name your device is using. If you don’t see any of the above, proceed as follows to ensure your device is set to display this information.

  • Navigate to Settings > Wi-Fi > More > Advanced
  • Turn on the following settings; Show Wi-Fi pop up, Wi-Fi notifications and keep Wi-Fi on during sleep.
  • Turn off the Smart Network switch

Do I Have To Set An Address To Use Wi-Fi Calling?

FCC requires Verizon to provide 911 support at all time. For the service to be successful, there must be a registered location. The address you provide helps in routing your 911 calls. Also, in the event you cannot provide your physical location whenever you call 911, your registered address is used. 

Do You Get Charged For Wi-Fi Calling With Verizon?

Yes and no, depending on where you are calling. Wi-Fi calls exclusively emanate from within the USA. There are no charges for domestic calls. However, international, specific premium services and 911 calls are charged.

Does Wi-Fi Calling Work Without Cellular Service?

As long as you have a strong Wi-Fi signal, you don’t need cellular coverage to make a Wi-Fi call. Actually, this service is ideal for times like these. To provide uninterrupted conversations where there is poor or no network coverage.

Can You Text With WIFI Calling?

Yes. Wi-Fi calling feature allows users to call and text via Wi-Fi without additional cost.

Why Is My Wi-Fi Calling Not Working iPhone Verizon?

If you are an iPhone user, there are several reasons why your device may not make a Wi-Fi call. The most common is incompatibility. Wi-Fi calling is only available for the recent iPhone models from iPhone 6. So, start by checking whether your smartphone meets this criterion. If yes, make sure Wi-Fi calling is turned on.

Should The Wi-Fi Calling Be on All The Time?

There is no harm in keeping your wifi calling on. However, unless you have a strong Wi-Fi signal, there is no need to turn it on because you won’t receive any calls.

Why Is My Verizon Wi-Fi Calling Not Working Android?

There are various reasons why Wi-Fi call may not work as expected on your Android phone. These include:

  • Incompatibility issues
  • Wrongful toggling
  • Lack of appropriate software and hardware

Reset Network Setting

Network resetting is one of the simplest ways you can fix Wi-Fi calling not working error. To do this, follow the steps below:

  • Go to the device menu
  • Tap General
  • Locate the Network Reset tab and click it
  • In case you are prompted to confirm, input the correct password to proceed.
  • Wait for 5 minutes then reconnect your device to the network.

Still, Verizon Wi-Fi Calling Not Working?

Have you tried all the above fixes and don’t seem to get it yet? Verizon customer care got you covered. If your device isn’t faulty, there might be an issue with your account. Only Verizon customer care can help you figure out what is happening with your Wi-Fi calling feature.

To help customer care identify the problem and fix the time, you can notify them of what you’ve already done. That way, they’ll take less time to advise you on what to do next.


Trying to cure the Verizon Wi-Fi calling not working error? Start with the basic processes then move up the ladder to the most technical fixes. You can start by checking whether your phone is compatible with Verizon Wi-Fi calling feature. If yes, is it turned on? If the two boxes tick, then move to more complex solutions. These may include hard resetting the router and network settings.

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