TruConnect Wireless Application – How To Apply

TruConnect Wireless Application

TruConnect favors low-income households as far as communication is concerned. The company has partnered with the government through lifeline and ACP to help low-income families to remain connected with their loved ones and access other virtual services. Through TruConnect lifeline and ACP benefits, qualified households are privileged to get a new android phone, free international calling, free unlimited talk, text services, and 14GB of monthly data.

ACP or Affordable Connectivity Program, is an FCC program that was recently initiated to replace the former EBB program. This program offers discounted broadband services to individuals or households whose income is below 200% of the federal poverty guideline or who participate in assistance programs like Medicaid, SNAP, SSI and so on.

Before applying for TruConnect ACP, however, you should have in hold of certain documents to prove eligibility. In addition, you need a number of personal documents to prove your identity. So, Here I write this guide with detailed application process for TruConnect wireless services.

Eligibility Requirements for TruConnect Wireless ACP Application

Before you start applying for TruConnect ACP, there are eligibility requirements to meet. This is because the national verifier will check ACP consumer eligibility before approving your application. Note that if you don’t qualify, your application will be rejected automatically. Below are eligibility requirements that you must meet before starting your TruConnect wireless ACP application:

1. Lifeline eligibility

Luckily, consumers that already participate in lifeline program are considered eligible for TruConnect wireless ACP. In fact, lifeline program-eligible consumers are allowed direct enrollment to the ACP program.

2. Income based eligibility 

Alternatively, a consumer is considered eligible if he comes from a household whose gross annual income is below or equal to 200% of the federal poverty guideline. To help you understand better, it’s important to mention that a household is any individual or group of people who live in the same address and share household expenses.

3. Federal program based eligibility

Besides the above requirements, you are also considered eligible for TruConnect ACP if you or any other household member participate in any federal assistance program. These are programs like:

  • Veterans pension and survivors benefits
  • If you have ever received a federal Pell grand in a current award year
  • Free and reduces price school lunch program
  • School breakfast program.
  • Medicaid
  • Supplemental nutrition assistance programs
  • Special supplemental nutrition program for women, infants and children
  • Federal public housing assistance
  • Tribal program based eligibility

Last but not least, you are also considered eligible for truconnect ACP if you are a qualifying customer on tribal-land assistance program. These are programs like:

Documents Required For Applying TruConnect Wireless ACP

To join Truconnect wireless ACP, you must fill an application form just as mentioned in the paragraph above. Before you submit the form, however, some documents are required. These are documents to prove that you are eligible for ACP. These documents are either income-related or program-related documents. In addition, you should also attach personal documents to prove your identity.

Please note that all personal documents must have your full legal name, state ID number or social security number. For eligibility documents, these paper work must also have your full name, name of the program, name of the agency that issued the documents, date of issue or your annual/ monthly gross amount. All the documents must also contain valid and up-to-date information. Last but not least, these documents must be clear and not blurry. Here is an example of the documents that you need while applying for TruConnect ACP:

  • Personal documents: Passport, Green card, Military ID, State ID, Tribal ID, Birth Certificate Government-issued ID, Current mortgage or lease statement, Utility bill, U.S Driving license or permanent resident card or Green card.
  • Income documents: A copy of your unemployment or worker’s compensation statement of benefits, A copy of your Veterans Administration statements of benefits, A copy of your Social Security statement of benefits, Any other official document that shows your current income levels, A copy of your current income statement from your employer, A copy of your prior year’s state, Federal, or Tribal tax return, A copy of your divorce decree or child support or A copy of your retirement or pension statement of benefits
  • Program documents: SSI approval letter, Tribal head start cover letter, SNAP verification letter, Medicaid membership card, Federal Pell grant cover letter, Tribal temporary assistance for needy families membership letter, Food distribution program on Indian reservations approval letter.

Ways For TruConnect Wireless ACP Application

Once you meet the above requirements, you can now go ahead and apply for TruConnect ACP. To apply for TruConnect ACP, you just need to visit their official website and fill their online form. You can also apply through the ACP online portal.

If you want to apply for TruConnect wireless ACP, the good news is that the company has a very easy and straightforward process. In fact, there is more than one method of applying for TruConnect ACP. This way, eligible customers are allowed to select their most convenient method. Here is a detailed guide on how to apply:

1. Through the ACP Page

This is where you apply for this program directly through the national verifier page. This method is so quick and efficient as you apply directly to the national verifier without an intermediary. In fact, applying directly through this page takes you less time to get your application approval. However, you must contact TruConnect and choose a plan with them after getting your ACP approval. These are the steps to follow.

  • Start your application by open this page nv.fcc.gov/lifeline/
  • Provide your full legal name, date of birth, identity verification, your home address, tick whether you qualify by yourself or through a dependent and tap “ next “
  • Provide all the information required on the next page and once done, attach your eligibility documents.
  • Review the form and complete your application by clicking “submit “button. 
  • After submitting your application, you will get an instant approval
  • After getting approval, time is now right to visit truconnect official website and choose your ACP Plan
  • To choose a plan with truconnect, visit truconnect.com/paygo
  • Select a plan and tap on “next”
  • Next, enter your ZIP code, email address and tap on “apply now” to enroll in free broadband program with TruConnect.

2. Through mail

This is where you enroll for ACP offline. To do so, download ACP form online, print and complete your application. Afterward, attach copies of your eligibility proof documents and mail the form to ACP address”

ACP Support TruConnect
P.O BOX 7081
LONDON, KY 40742

ACP officials will receive your form and give you approval within a few business days. After getting approval, visit TruConnect’s official website and choose your preferred ACP plan.

3. Through Truconnect website

This is where you apply for TruConnect ACP directly from their website. To apply, follow the following procedure

  • Open this page truconnect.com/broadband/
  • Complete the form by providing your first name, middle name and last name
  • Next step, provide the last four digits of your social security number followed by date of birth, home address and contact information.
  • Create a 4 digit personal identification number, agree to the terms and conditions and tap on “ next”
  • Follow prompts to finalize your application
  • Submit the form and get approval for your TruConnect ACP.
  • After approval, TruConnect will now send your free device for you. To activate your device, follow the necessary instructions and get connected to their services.

Check TruConnect Wireless ACP Application Status

When you submit your TruConnect ACP form directly through the national verifier page, your application will get approved immediately. However, when you apply through TruConnect online portal, it might take 3 to 5 business days to get approval.

Note that after submitting your application form, you will get your application order number. Through this number, you will be able to track your TruConnect ACP application status. You can check your application status by contacting (800) 430-0443 and giving the agent your order number for follow-up.

Benefits of TruConnect Wireless ACP

Do you have an income that is below 200% of the federal poverty guideline or participate in any of the above-mentioned tribal or federal assistance programs? If yes, apply for TruConnect ACP program and get to enjoy the following benefits:

  • Up to $30 monthly discount on broadband services
  • Up to $75 monthly discount on broadband services to qualified families on tribal lands
  • A one-time $100 discount towards purchasing a tablet, desktop computer or a tablet
  • A free ACP plan that gives you up to 8 GB of high-speed data
  • A free ACP Plan that gives you WIFI hotspot capabilities
  • A free ACP Plan that gives you either a free smartphone or any other LTE-enabled connectivity device. For example, a tablet, laptop or desktop.
  • A free ACP/Lifeline plan that gives you 12.5 GB of high-speed data, WIFI hotspot capabilities, free smartphone or a free LTE hotspot device and unlimited throttled data.
  • A free ACP/lifeline plan that gives you free unlimited talk and text on monthly basis.
  • A free ACP/Lifeline plan that gives you up to 14 GB of high speed data, free smartphone or LTE enabled hotspot device and WIFI hotspot capability. However, you must be a California ACP eligible consumer to enjoy these benefits.
  • Free international calling to selected countries.

TruConnect Wireless Lifeline Program Application

Besides ACP, TruConnect is also a very reliable lifeline service provider. Lifeline is a government program that offers subsidized phone services to all qualified low-income households in the US. This company offers lifeline services to 37 states of America, US Virgin Islands and Puerto Rico. However, you must meet lifeline income or program eligibility requirements before receiving subsidized phone services from TruConnect lifeline.

To receive TruConnect lifeline services, you should fill an application form through their official website. Before filling the form however, you should have all the necessary proof and identity documentation ready.

Eligibility Requirements for TruConnect Wireless Lifeline Program

TruConnect lifeline is also a federal communications commission program that favors low-income households in the US. Therefore, you must come from a low mime household to qualify for TruConnect lifeline. To be precise, your gross annual income must be below 135% of the federal poverty guideline. Note that your federal poverty guideline varies based on your state and household size. Luckily, there is a table on this page affordableconnectivity.gov/do-i-qualify that shows your household poverty guideline based on your state and family status.

Besides income, you also qualify for TruConnect through participating in federal or tribal government assistance programs. These are programs like:

  • Bureau of Indian Affairs general assistance
  • Head start
  • Tribal temporary assistance for needy families
  • Food distribution program on Indian reservations
  • Supplemental nutritional assistance programs or food stamps
  • Medicaid
  • Special supplemental nutrition program for women, infants and children
  • Supplemental security income
  • Federal public housing assistance or FPHA
  • Veterans pension and survivors benefit
  • Free and reduces price school lunch program or school breakfast program
  • Federal Pell grant

What Benefits do I get if I am Eligible for TruConnect Wireless Lifeline?

Do you have a total household annual income that is below 135% of the federal poverty guideline or participate in any government assistance program? If yes, brace yourself to enjoy the following benefits every month:

  • $9.25 monthly discount on phone or broadband plans
  • Up to $34.25 monthly discounts on mobile phone plans to qualifying households on tribal land
  • Free lifeline plan that offers a free SIM card
  • Free WIFI hotspot capabilities
  • 4.5 GB of high speed data
  • Free unlimited texts
  • Free unlimited call minutes
  • Free 6 GB of monthly high speed data, free smartphone or a free LTE-enabled device. Note that these benefits only apply to lifeline consumers in California.

Documents Requirements For Applying TruConnect Wireless Lifeline Program

Similar to ACP application, lifeline application also requires you to attach personal, income eligibility or program eligibility documents. Here is an example of these documents:

Identity documents

  • Individual Taxpayer Identification Number(ITIN) document
  • Government, state, military or Tribal ID
  • U.S driver’s license
  •  Your passport
  • Permanent resident card
  • Individual Taxpayer Identification Number(ITIN) document
  • Utility bill to prove your address
  • Lease or mortgage statement to prove your address.
  • Birth certificate
  • Certificate of U.S citizenship or naturalization
  • Green card
  • Permanent resident card

Income eligibility documents

  • Pension or retirement statement of benefits
  • Prior year’s federal, state or Tribal tax return
  • Paycheck stub
  • Current income statement
  • child support award
  • Copy of the Veterans Administration statement of benefit
  • social Security statement of benefits
  • Invoice decree

Program eligibility documents

  • Unemployment or worker’s compensation statement of benefits
  • Veterans pension and survivors benefits award letter
  • Head start verification letter
  • Tribal temporary assistance for needy families approval document
  • Medicaid approval letter

Application Process for TruConnect Wireless Lifeline Program

The process of applying for TruConnect lifeline is similar to that of the ACP program. Basically, lifeline application requires you to check program eligibility, have all your documentation ready, ensure you live within TruConnect lifeline coverage state, fill the form, submit and get your approval. Below is the actual process on how to apply for TruConnect lifeline:

  • Visit this page truconnect.com/lifeline
  • Enter your ZIP code, email address and tap “ apply now “
  • Tick either of these parts as quoted “ yes, I read terms and want unlimited data free “ or “ no, I do not want unlimited data”
  • After making your choice, you can now start your application by entering your name, social security number, date of birth, home address and contact information.
  • Agree to the terms and conditions and tap “ next “
  • Provide all the required information on the next page
  • Attach your documents and submit the form
  • Wait for approval and start receiving your lifeline benefits from TruConnect.

Check TruConnect Wireless Lifeline Program Application Status

To check your TruConnect wireless lifeline application status, you should contact their lifeline customer care representative on the number 1-800-430-0443. On the line, provide your order number and answer any other question asked by the representative. Afterward, he or she will check the lifeline application status and inform you of the progress. Normally. TruConnect lifeline approval takes 3 to 5 business days

FAQ

Can I Apply for TruConnect Wireless Service Via Mail?

Yes, it’s possible to apply for TruConnect ACP via mail. However, there is no direct TruConnect ACP mail application. To apply via mail, you will have to send your application indirectly to the ACP address; ACP support, P.O BOX 7081, LONDON, KY 40742. After mailing your ACP application to that address, you will get approval from the national verifier and then select an ACP plan with TruConnect.

Does TruConnect Wireless Give Free Phones?

Yes, TruConnect gives free phones both under lifeline and ACP programs. As long as you participate in any assistance program or have an income below 135% of the federal poverty guideline, you will receive your free phone seamlessly.

As far as 5G phones are concerned, this company also provides these phones. As we mentioned earlier, this firm is an MVNO company that uses T-Mobile network. From T-Mobile’s 4G LTE/5G network, TruConnect is also able to provide 5G service and devices to its customers. From the company, you can find 5 G phones like Google Pixel 6 pro 5G, Samsung Galaxy S20 ultra 5G, Motorola RAZR 5G, and Samsung Galaxy Z Fold 3 5G, among others.

Is There a TruConnect Wireless APP?

Yes, TruConnect has a downloadable app that is known as the MyTruConnect app. This app is found either on Apple store or Google play store and is compatible with both iOS and Android. Users of these apps are at an advantage of monitoring their usage, topping up data/ minutes, faster WIFI connection, earning rewards and so on.

How do I contact TruConnect Wireless?

To contact TruConnect wireless, open this page truconnect.com/contact-us, enter your name, email, phone number, write down your complaint/ review/question, and tap “submit

You can also contact them by calling the customer care line every Monday to Saturday, 5 AM to 9 PM PST. This is through the number (800) 430-0443. Alternatively, you can chat then live through the same page truconnect.com/contact-us every Monday to Saturday, 5 AM to 9 PM PST

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