TruConnect is an MVNO company in the US that, apart from offering network services, sells phones. The company does not necessarily manufacture phones but only sells them. Besides selling phones, it guarantees reliable network coverage and responsive customer care services when clients need help. To guide them well in the business, several policies like government policies and company policies apply to those customers who buy phones. These policies give a clear highlight of what one should do to replace their phones if they lose or damage them. In this article, you will be able to learn the TruConnect phone replacement options and the policies around them.
Are There Any Difference Between TruConnect Replacement And Upgrade Phone?
Yes. The two terminologies mentioned here can be very confusing to differentiate. The term “TruConnect Replacement” means that TruConnect will give you a new phone in case your current phone malfunctions through the phone manufacturer. This is a service offered free to all TruConnect users eligible for the Lifeline program.
“Upgrade phone” means getting a new phone with better features. There are many options that TruConnect customers can upgrade to.
Is TruConnect Replacement Phone Free?
The TruConnect phone replacement runs on the Lifeline program, offered free to the citizens of the United States. However, it is good to note that there are policies that govern the replacement of phones. For instance, TruConnect phone replacement might be free if you detect any defect with your phone within three months. The replacement won’t be free also if the phone is damaged due to misuse or personal use. Below are criteria set to vet and qualify those who are eligible for the replacement program.
TruConnect Phone Replacement Policy
TruConnect Phone Company Replacement Policy
- This policy is only applicable to customers who buy their phones from TruConnect.
- TruConnect is not a phone manufacturer; all it does is sell phones to customers. This is a clear indication that there are no warrants attached to the phones unless the manufacturer issues one. Keep in mind that if your phone has a warranty, it will only apply if the phone is not damaged by physical abuse or water.
- If you lose your phone, it is advisable that you contact customer service for them to stop the service. If you do not do that, you will continue incurring extra costs.
- In case your phone malfunctions, you can call the phone manufacturer to give you guidance on which way you need to take. Also, you can call them to initiate a warranty claim on them.
TruConnect Free Government Phone Replacement Policy
- This policy only applies to customers who receive free phones. The phones are only available through the Lifeline program. To receive these phones, your income must be below 135% of the federal poverty guideline.
- These phones do not come with a warranty which means in case the phone gets damaged after 90 days; the customer will replace it at their own cost.
- TruConnect handles paying the cost of replacing the phone if it malfunctions. This is only applicable if the damages are not of water or physical abuse.
- You will need to contact TruConnect so that you can file a replacement claim for a new phone if the one you have malfunctions.
List Of TruConnect Replacement Phones
There are a variety of phones available to you if you would want to replace the phone you are using with a TruConnect phone. Be aware that you must be eligible for the TruConnect Lifeline program. The following are the phones that are available that you can replace.
- Google Pixel 3a XL
- Samsung Galaxy S10
- Samsung Galaxy S21 Ultra 5G
- Blu G50 Plus
- Motorola Moto E6
- Motorola G Play (2021)
- Motorola Edge 5G
- OnePlus 8 5G
- Google Pixel 5a 5G
- LG K51
- Blu C5L 2020
- Alcatel Go Flip 3
- NUU A7L
- LG Stylo 6
- Google Pixel 4a
- Apple iPhone 12 Mini
- Samsung Galaxy S10e
If you do not meet the requirements for the free government phone program, you may still get one of these phones by buying one.
How Often Do I Replace TruConnect Phones?
There are conditions that your phone must meet for it to get replaced by TruConnect. These include ensuring that your phone is not damaged in any way, either by water or physical damage. If your phone is in good condition and it only malfunctioned, you can proceed to replace it. You simply need to call customer service, and they will guide you on what to do. Once you initiate the process, your replacement is normally done within 90 days from the date of application.
How Do I Report My Lost or Stolen Phone To TruConnect?
It is very frustrating to have lost your phone, either through misplacement or theft. Here are simple ways you can report your phone if you lose it:
Contact TruConnect customer service
One of the quickest methods to report your lost or stolen phone is by calling customer support. Give them a good explanation of why you suspect your phone got lost or stolen. This way, the customer support representative will assist you by suspending your subscription.
Always remember to be kind and patient while dealing with customer service. It may be difficult to get help on the first attempt of your call. If a customer service representative requests more assistance, you should provide it to them as quickly as you can. Here are the channels you can use to reach out to TruConnect customer service:
- By calling TruConnect replacement phone number (800) 430-0443
- You can chat with them from their website using the chatbox provided.
- You can also email them via [email protected], but this is not as effective as calling.
Report to the police
Once your phone gets lost, you need to report it to the nearest police authority. This can be helpful because the police may help in recovering your TruConnect phone. This will help you not replace the phone from TruConnect, thus saving you some cost.
How To Locate My TruConnect Phone If Lost or Stolen
In most cases, people find themselves misplacing their phones or having them stolen by thugs. This cuts across even the users of TruConnect phones. If you find yourself in a scenario like this, you do not have to worry because there are several ways you can use it to track it. However, keep in mind that the method you will use depends on your scenario.
Here are some methods that you can use to track your phone.
Call your phone
This is one of the simplest ways of locating your phone, just in case you misplace it inside your house. You only need to call your number using another phone, and you will hear the vibration or ringtone. If you have members of your family or friends near it, they will locate it and hand it over to you.
Keep in mind that this method is only effective when the person picking it knows you. In case it falls in the hands of strangers, high chances are you may not be able to get it. It is advisable that you keep your number on the home screen so that in case a good stranger finds it, they can direct you where to find it. You can also text your number and listen keenly to the alert notification.
Use the Find My Phone app
Both Android and iPhone have an app developed to aid their users in locating their phone once it gets lost or stolen. For Android users, there is the Find My Phone app found in the Google Play Store. For iPhone users, there is Find My iPhone, available in the App Store. Both apps will only help you if you have your GPS on at the time the phone gets lost. This guarantees you get the phone back. The Find My iPhone app is highly recommended to iPhone users because of its responsiveness.
Call the Customer Service
All service providers do have the capacity to monitor each and every device connected to their network. Their systems can store the location data of the devices connected to their network. If you misplace your device, you can call customer service and request that they help you locate it. Sometimes it may be hard to reveal the exact position where your phone is, but they will give you advice on what to do.
Google is another tool you can use to locate your lost or stolen phone. However, it is useful only for Android phone users. So, if you lose your Android, you can use Android.com/find to help you locate where your phone is. Ensure you are using the Google Chrome browser to search for the URL address given. Keep in mind that for you to find where your phone is, you will log into your device using the email used to log in to the other phone. Also, it is good if you log in to your current smartphone with your Google account and enjoy the services therein. They have good services that include:
- Locating your phone in case it gets lost.
- You can lock your device and ensure that the thugs cannot use it.
- You can erase the data on the phone remotely using your Google account. Note that you may not be able to erase what is on the memory card.
- You can make the phone ring remotely, which will help you locate it. This option can make your phone ring even when it is in silent mode.
Another option that you can consider using is the use of trackers. This is a paid package that will require you to pay extra money to get the services done for you. So, you need to ask yourself how often you lose your gadgets. There are people whose frequency of losing phones is higher. If this is your case, you need to consider the use of trackers on your phone. This will ease the process of tracking your phone because even when the gadget is off, you can use the app on your phone or laptop to track it.
Can I replace My TruConnect Phone Online?
You can contact TruConnect customer Care via chat, phone, email, or sending an online request, or by phone at 1 (800) 430-0443 Mon-Sat 5 am – 9 pm PST.
What Carriers Are Compatible With TruConnect?
TruConnect is an MVNO that has operations in the United States. It is a virtual network operator, which means it relies on physical network operators to run its services. It uses T-Mobile and Sprint networks, which depend on the location of the user. Besides, TruConnect supports both 3G and 4G networks.
Does TruConnect Offer A Free Tablet?
TruConnect has an ACP program that has discounts on broadband internet and other devices linked to it. They are the only eligible customers who get the service that the ACP program has. A household only qualifies for one device if it has an income below 200% of the federal poverty guideline or receives help from food stamps/ SNAP. The tablets are not necessarily free but come with discounts. Qualified customers can get an ACP discount of up to $100. However, this offer is not constant everywhere, so you need to check with your state. There is a payment that is more than $10 and cannot exceed $50, which is a mandatory one to pay.
Can I Use The TruConnect SIM Card With Other Phones?
Yes, you can use the TruConnect SIM card with another phone, but there are conditions that you must meet to do that. Before using the SIM card with another phone, ensure that your phone is compatible with it. You will also need to have your phone unlocked. You can contact customer service to help you in unlocking the phone.
Can I Replace The TruConnect SIM Card?
TruConnect phones require a SIM card to be able to access the services. You will be unable to access services like making calls from TruConnect if you do not have a SIM card. There are several scenarios that can lead to replacing your SIM card. If you find yourself in any of them, TruConnect allows you to do a replacement. However, you must be eligible for the SIM card replacement. If your phone gets damaged, you can remove the SIM card and insert it into another phone. Ensure that your phone is compatible with TruConnect. You can contact TruConnect customer service to get help.
In the event that your phone gets lost or stolen, your SIM card too, will get lost. Here you will do the replacement of the line. Remember that one must be eligible for a TruConnect lifeline to have their SIM card replaced. If you are a qualified customer, then TruConnect will give you a free TruConnect SIM card.
Another scenario that can lead to card replacement is when you want to change to another service provider. In this case, it is a must to have your TruConnect phone unlocked. So, you need to call TruConnect customer service to help you unlock your phone.