Suddenlink (Now Becoming Optimum) is one of the most reliable telecommunication companies in the United States that was founded in 1992. It has over one million users across the country who use its services. Suddenlink prides itself on offering high-speed cable internet for Wi-Fi gadgets and TV. To enjoy these services, you must subscribe to a Suddenlink plan. This automatically means you must pay the bills for each plan you subscribe to. Are you unable to make your payment in the required time? There is no need for you to panic.
Suddenlink has a grace period for all its users who fail to pay their bills on time. Additionally, Suddenlink offers you an option to negotiate the bills by calling the customer service representative. This tutorial will dig deep into the Suddenlink payment extension and give you more information on the same. However, before we discuss the payment extension, let us look at how the billing cycle of Suddenlink works.
Understanding Suddenlink Billing Cycle
The Suddenlink billing cycle starts immediately after opening an account with them as a new subscriber, where you are supposed to choose a plan. After opening an account and selecting a plan with Suddenlink, you are generally required to make an upfront payment. This first payment typically includes your equipment’s subscription plan and leasing charges. Also, the payment consists of taxes and installation costs, making it higher than the other subsequent payments.
After making the first payment, you will be billed for 30 days after receiving an invoice from Suddenlink. The invoice consists of the current charges, the due date, and the account information. You can access the invoice via your email, the Suddenlink website, or the Suddenlink Support App.
Does Suddenlink Offer Payment Extension?
Yes. Suddenlink offers payment extension, also called a grace period, to all customers who cannot pay their dues on time. If you fail to pay your bills on time, you will be given a ten days grace period to enable you to pay your bills. The grace period typically starts immediately after the date you were supposed to make the payment. Kindly note that during this grace period, Suddenlink does not impose charges if you manage to clear all your pending bills.
What Happens if You Cannot Pay My Suddenlink Bill?
In scenarios where you do not honor your Suddenlink bill payment within the grace period, you will be served with a delinquency note. This legal notice will remind you to pay your debt within 30 days. Kindly note that you usually attract a penalty for your late payment of the Suddenlink bill. The penalty fee is usually dependent on the current penalty fee then. This penalty fee is typically included in the delinquency note for late payments.
Can I Negotiate for My Suddenlink Bill?
Yes. Suddenlink allows you to reach out to them and negotiate for your bill if the invoice you received is higher than expected. You can call Suddenlink customer service at 866-347-4784 or chat with them online and negotiate your bill. You can also contact them via their social media platform and present your case.
Ensure you explain to your customer service agent why you think your bill is higher than expected. Most likely, the agent will take you through the bill and make you understand it in detail. They will also tell you why you have been charged if there have been additional charges. Fortunately, the customer service agent can adjust your bill if inappropriate charges are on your account. After the adjustments, Suddenlink will send another bill with new dates when you are supposed to make the payment.
How to Pay Your Suddenlink Bill When During the Payment Extension Period?
There are several methods through which you can make your payment while on the 10-day grace period. You can make your payment through your phone, the Suddenlink app, or on the website. You can also pay at any of the Suddenlink locations near your residence. The section below will discuss some of these methods to help you ease payment and avoid penalties.
How to Pay Your Suddenlink Bill on Your Own
Are you looking for ways through which you can pay your bills to Suddenlink? Worry not. There are several channels Suddenlink has provided to its users for them to pay their bills. This section discusses these channels that include;
1. Paying via pay bill number
You can use your phone to make your payments to Suddenlink bills or check your credit. You can use automatic pay bill methods or live agent guidance through your phone. How do I use the automatic pay bill method? Suddenlink allows you to make your payments by calling its phone number, 877-794-2724, and following the automated prompts to make the payment. This is the best-preferred method because you can pay in the comfort of your house. Additionally, you will not be charged for using this method to make your payment.
2. By calling the customer service
The second channel you make your bill payment by calling the Suddenlink customer service via the number on your invoice. You will be linked to a live customer service agent who will direct you through the process of paying your bill. You can call Suddenlink customer service for support in paying your bills and other issues. It is good to note that you will be charged $10 for this process.
3. Using the Suddenlink App
Suddenlink has created a support app that allows all users to access all the Suddenlink care services without calling customer service. You can download the Suddenlink Support App on Play Store or Apple Store. How do I use The Suddenlink Support App to pay my bills?
Here is a step-by-step process on how you can pay your bills using the Suddenlink app:
- Download the Suddenlink Support App for your respective device: Google Play Store for Android and Apple Store for iPhone.
- Install the app once the downloading is completed.
- Open the app and go to the pay bill option on the dashboard.
- Kindly follow the steps to pay your bill
4. Pay the bill online via the website
Another method you can use to pay your bills is the online payment system integrated into their website. Here is a simple through which you can pay your Suddenlink bills;
- Go to the official Suddenlink website.
- Login to your Suddenlink account and start the process. Kindly ensure you use the correct credentials to log in.
- On your dashboard, go to the Pay bill section and follow the steps to pay your bills. Ensure you are using the banking method you specified your payment details when creating the account for a successful process.
5. Use EZ Pav
Suddenlink allows you to use AutoPay service using your credit card automatically. You need to activate the AutoPay services before you can use them via the following channels
- Suddenlink Support App
- Suddenlink website
- Via Altice One on the View & Pay My Bill feature.
Kindly note that you will automatically authorize Suddenlink and Altice One to charge all the bills from the linked credit card when you sign up for AutoPay services. However, you can revoke the transactions by logging into your Suddenlink account. This helps you to stop the automatic charges and revoke any payments done without your consent.
6. Pay via the Mail
Suddenlink allows you to pay your bills by sending your money order via their mail. Also, you can pay your bills using a check sent to Suddenlink via the mail. Ensure that all personal details are precise before sending your money order or check to Suddenlink. These key details are phone number, full name, account number, and physical address. Once all these details are clear, you can send the mail to Remitco/Deluxe- Suddenlink, P.O Box 70340, 400, White Clay Center Drive, Newark, DE. Kindly ensure you have a stub if you pay using the overnight mail method. However, if you do not have one, you can send your mail to; Suddenlink, P.O Box 70340, Philadelphia, PA 19176-0340.
How to Get Your Suddenlink Bill Lowered?
Paying monthly bills has never been something you enjoy significantly when the bills have escalated higher. Suddenlink bills are in the same category, and they are quite overwhelming. Suddenlink requires you to pay your bills within the due date to avoid penalties due to late payments. However, there are measures that you can take to help you lower your Suddenlink bill. Here are some measures you can take to control your finances, hence lowering your bills.
1. Understand your bill
You might get a different mood after receiving your Suddenlink bill if it is more than the usual bill you usually receive. In such a scenario, you need to calm down and look at what has been detailed in the invoice that you have received. Determine why your bill has escalated and what additional charges have been imposed on the services you receive. On many occasions, bills shoot because of charges for services you are not using. So, compare your current and previous bills and determine which services you will remove to lower your bill.
2. Negotiate for the bill
Are you looking for ways of lowering your Suddenlink bill? If so, you can give this one a try. If you are looking for ways to reduce your Suddenlink bill, you can call customer service at 844-518-2667 and negotiate your bills. Explain to them where you have noticed additional charges on your bill that came from nowhere.
In most cases, the Suddenlink customer service representative will help you to understand the bill. If you are a good marketer, you can ask them for discounts to help you settle the bill quickly and avoid service disconnections due to late payment. You can also tell them about their competitor who have the same services at lower prices. Kindly note that you may have to pay $40 for your services to be reconnected.
3. Choose your plan wisely and bundle the services
You need to go through your packages and get to know the requirements before you subscribe to any of them and start enjoying the services. If you want to combine cable TV and the internet, you will save a lot of money if you get cheaper packages. For instance, bundle plans are usually affordable and have good packages with both cable and internet services. For example, you can get a $100 Amazon gift card and fast internet. So, you can look for a bundle plan and start enjoying the packages in these plans.
4. Cut back on premium channels
In most cases, some of the premium channels you are watching might be costing you more than expected, and maybe you are not using them. If you are working and have subscribed to premium cable TV channels, you might be forced to cut back on them. This is because, in most cases, you will not be watching these channels and must pay for the subscription every month. Cutting the premium channel will help you reduce your Suddenlink bills.
5. Downsize your plan
Downsizing your plan can also help you reduce your Suddenlink bill. You will need to look at other plans offering the same package but at a lower price. In most cases, you will not get the same packages, but according to your consumption, it may be enough for you.
What Will Happen if I Don’t Pay My Suddenlink Bill on Time?
If you cannot make your payment on the due date as indicated on your invoice, Suddenlink gives you ten days grace period to enable you to pay. If you cannot pay the bill within the grace period, you will attract a penalty of about $10 on late payment of your bills. Besides, you will be required to pay a reconnection fee of $40. Kindly look at the measures put across to help you lower your bills so that you continue enjoying Suddenlink services without disconnections.
What is the Process of Paying the Bill for Suddenlink?
You can pay your bills by simply calling Suddenlink’s bill pay phone number 877-794-2724. You will receive automated prompts to guide you to pay the bill smoothly. You can pay your bill using a credit card or check, usually sent via mail to Suddenlink’s address.
Does Suddenlink Require a Credit Check?
Suddenlink does require a credit check before they give you internet services which is good for you if you have a poor credit score. Suddenlink is among the few carriers that do not have a credit check on their customers before giving them services. So, if you have a poor credit score, consider subscribing to Suddenlink internet services.
What Type of Internet Connection is Suddenlink?
Suddenlink offers cable internet across the country, with over 1 million users utilizing its services. Besides, there are other areas in the country where Suddenlink offers fiber internet.