How Do I Replacement Cricket Phone

How Do I Replacement Cricket Phone

Many reasons might prompt you to replace your Cricket Wireless mobile phone. For instance, if you have lost your phone, the next thing that should top your bucket list is how you will replace it. After all, you need to remain connected with your loved ones and friends.

Besides this, you might replace your phone in case it has been stolen. Finally, if the model is broken or damaged, the next thing should be to replace it. Thankfully, Cricket Wireless has a myriad of replacement models to choose from. This way, you will not remain out of touch with those whom you love.

What To Know Before Replacing A Phone From Cricket Wireless

As you propose to replace your Cricket Wireless phone, there are several things that you should keep in mind. Some of these considerations include the following:

1. Distinguish the difference between an upgrade device and a replacement model

Regarding replacement models, be sure to get one at a budget-friendly price in case you have Cricket Protect or even free of charge if your previous model had a warranty from the manufacturer.

Better still, you can get a free model if your phone starts malfunctioning, and you are not responsible for such eventualities. This means that your model should not have been damaged due to physical abuse, water damage, etc.

On the other hand, an upgraded model refers to a better model you can get from this carrier at a given price. However, when you upgrade models, you have to purchase them at full price.

You can purchase an upgrade from this model either at this carrier’s brick and mortar store near you or online. Better still, you can bring your own compatible phone to this carrier and then get started.

2. Know the number of claims you can make within 12 months

As far as the insurance claims are concerned, it is imperative to note that you are only allowed to make up to 3 claims within 12 months. However, you must have the Cricket Protect feature first so that you can enjoy this luxury.

3. Note the difference between Cricket Pocket and manufacturer’s warranty

If you have the Cricket Protect feature, be certain that you will get a replacement phone if your original device gets damaged, stolen, lost or even broken. Although the Cricket Protect feature can help you get a replacement model, it is important to note that this feature is not free per se.

Here, you must part with $8 per month to reap the benefits of this insurance feature. Besides this, you must brace yourself to pay a non-refundable deductible fee amounting from $10 to $250 for your desired replacement device.

On the other hand, the manufacturer’s warranty is usually limited and is valid for only 1 to 2 years from the date you bought the mobile phone. In case the phone’s hardware develops issues within that stipulated period, be sure that you can either get a refund, free repair, or a free replacement model.

What is The Process for Replace A Cricket Wireless Phone

To start with, this carrier can only offer you a replacement model if at all you have the Cricket Protect insurance feature. However, this feature comes at a cost as you will be required to pay $8 every month to enjoy its benefits. Thankfully, this feature will help protect your phone from theft, loss, complete failure, accidental damage, among other unforeseen risks.

With this feature in place, your phone’s cracked screen can be repaired at an affordable price in some areas. With as little as $29, your phone’s screen will be repaired, allowing you to get the most out of your device. The good news is that this undertaking can be completed within one day. Once your device gets repaired, you will enjoy a 1-year warranty, thereby allowing you to save more money in the long run.

Apart from protecting you from the above-mentioned risks, the Cricket Protect feature allows you to get either the refurbished or new replacement model of the same caliber you previously had. However, only a few elements might look different. These elements include the brand, color, model, and so forth. To obtain a replacement model, you need to pay $10 to $250 as a non-refundable deductible fee. If you have the Cricket Protect feature and your phone has been damaged, stolen or lost, you can now file an insurance claim, and you will be able to get a replacement model on the go.

What To Do If Your Cricket Phone Is Lost, Stolen, or Damaged

If your phone is lost, damaged, or stolen and you do not have Cricket Protect feature, be certain that you will not benefit from the manufacturer’s warranty. This is the reason why you need to have this feature at hand.

If you have the Cricket Protect and your model is lost, stolen or damaged, consider filing a claim via phone by dialing 1-855-309-8342. Better still, you can file for this claim online by visiting Once your claim has been approved, you just need to part with $10-$250 non-refundable deductible and you will be able to get a new replacement model or a refurbished one. Thankfully, you can still use your Cricket SIM card in any of the compatible devices that you might have at hand until you receive the replacement model.

If your Cricket Wireless phone is stolen or lost, the first action is to contact this carrier’s customer support team and notify them of the incident. Once you report the matter to them, they will temporarily suspend your account so that you do not incur any extra charges.

It is imperative to note that any charges you will incur before reporting the matter to this carrier’s customer support team will solely by paid by you. More importantly, ensure that you file your claim within 60 days from the date your device got lost or was stolen.

During this period, consider suspending your own service and canceling AutoPay. Once you find your phone, you can now restore the service and be good to go. As you propose to suspend your line of service, it is important to note that you will not get the much-needed refund or credit for any monthly service that remains unused.

What To Do If Cricket Phone Doesn’t Work?

Just like any other mobile device, your Cricket phone might fail to work due to one reason or another. If this happens, you should check if it is still covered by the manufacturer’s warranty. In case the device is covered by the manufacturer’s warranty and was not damaged due to physical abuse, you can get a free replacement model from the manufacturer.

Supposing the manufacturer’s warranty had lapsed or you dropped the phone accidentally, the only lifesaver that can help you is the Cricket Protect feature. Otherwise, you risk not getting a replacement model. This is the reason why this feature is critical to all Cricket Wireless users.

If you have Cricket Protect, go ahead and file a claim. As mentioned above, you can either file the claim online by visiting or reaching out to the carrier’s customer support team at 1-855-309-8342. Once your claim is approved, you will just need to part with non-refundable deductible fee of $10 to $250 so that you can get a replacement model.

Can I Replace My Cricket Phone Online?

Yes. As we speak, it is possible for you to replace your Cricket Wireless phone online. All you need to do is to visit and then tap on the ‘Get Started’ or ‘Start a claim’ button. When replacing your lost or stolen Cricket phone online, it is imperative to note that you will be required to provide essential details such as:

  • Your phone’s model number
  • Your phone’s make
  • Your phone number
  • Your account holder’s billing address
  • Time, location and date of the incident
  • Your debit or credit card details

The latter is needed to pay the much-needed deductible to get a replacement model.

How To Active Cricket Wireless Replacement Phone

Once you receive your Cricket Wireless replacement model, the next thing that should top your list of priories is to activate it. When it comes to activating your replacement model, you should follow the instructions that will come with package that contains the replacement phone and SIM card.

However, the activation process will depend on how you obtained this device. For instance, if you had ordered it online, you can activate it online and be good to go. Here are the steps that you should follow:

  • Insert the new SIM card in your phone before you initiate the activation process.
  • Locate the order number and the phone number that came with the package. Ideally, these details can readily be found in your packing slip and confirmation email.
  • Once you have these details, visit and then follow the steps that you will see on your screen. More importantly, ensure that you provide essential details such as your 4-digit Cricket account PIN. If you have forgotten your PIN, consider contacting this carrier’s customer support team.

If you purchased the Cricket Wireless phone from Walmart, Amazon or Target, consider following these steps to activate your device:

  • To start with, prepare your device and the SIM card. Besides this, ensure that you have your credit or debit card, a copy of your current wireless bill, your Cricket refill card or service payment card and your 4-digit Cricket account PIN. You need to have the current wireless bill to transfer your number. On the other hand, you need to have a service payment card or Cricket refill card to make payment for the first month you will enjoy the services of this carrier.
  • With these details at hand, visit
  • Ensure that you verify your IMEI and ICCID numbers. Once you are done, key them in the boxes that you will see on your screen and then tap on the ‘Continue’ button.
  • Select the kind of customer you are and what you intend to do. In this case, you can choose ‘Activate a replacement phone’, ‘Activate a new model’, ‘Add a new line’ and so forth.
  • Choose your plan and features
  • Choose your phone number if needed
  • Confirm that everything is okay. Once you are convinced everything is right, proceed to the next step.
  • Key in your payment information
  • If you want to transfer your current wireless number, go ahead.
  • Finally, complete your order and then activate it. You need to check the receipt page and then choose the ‘Activate’ option. More importantly, ensure that you insert the SIM card before you tap on the ‘Activate’ option.

Once you activate your Cricket replacement model, you can now check if everything is okay by making calls or texting your friend. If you can make these functions, be sure that your activation process was successful.

What Type Of Cricket Wireless Replacement Phone Do I Get?

If you have Cricket Protect, the replacement model that you will get will solely depend on the model you had previously. When it comes to replacement models, they can either be new or refurbished.

Thankfully, these models work perfectly and will meet your communication needs. However, the color, model, brand, and feature might differ slightly. Regarding the compatibility of the accessories, this carrier does not fully guarantee that.

However, if you get a model compatible with your original accessories, count yourself lucky. As for the $10-250 non-refundable deductible, this amount will depend on the price of your original device. The higher the price, the higher the non-refundable deductible amount.

Cricket Wireless Replacement Phone List

Some of the models that you might get as replacements from this carrier include:

  • Samsung Galaxy S7
  • Samsung Galaxy S8
  • Samsung Galaxy S9
  • Apple iPhone 6
  • Apple iPhone SE
  • Samsung Galaxy S10
  • Apple iPhone 6 Plus
  • Apple iPhone 6s
  • Apple iPhone 6s Plus
  • Apple iPhone X
  • Apple iPhone XS
  • Apple iPhone 11 Pro Max
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone SE 2nd Gen

How Does The Cricket Phone Insurance Claim Work?

Like we mentioned above, the only way to get a replacement model from this carrier is to ensure that you have the Cricket Protect feature. In case you do not have the Cricket Protect feature and have insured your phone, you can always claim with your insurance company so that you can get a replacement model.

Most importantly, if you make your insurance claim on your own and it gets the much-needed approval by 7 ET, be sure that it will be shipped and delivered on the next business day. Finally, you must ensure that you file your insurance claim within 60 days or two months from the date your device got damaged or was lost.

How To File A Phone Insurance Claim?

The process of filing a phone insurance claim is not difficult per se. To start with, you must ensure that you have the following essential details:

  • The model number and make of your phone
  • Time, date, location, and the details of the incident
  • Your credit or debit card
  • The phone number that is associated with the lost, damaged or stolen phone.
  • The billing address of the account holder

With these details in place, you can now go ahead and start filing your insurance claim. Here, you can choose to either do it on phone or online. If you opt to do it on the phone, consider dialing 1-855-309-8342 and then reaching out to the customer support agent on the other end. As for the online method, you just need to visit Once you are on this site, choose the ‘Start a Claim’ option or the ‘Get Started’ option.

After that, you will be asked to submit a number of details, such as the ones we have mentioned above. This is the reason why you need to have these details at hand so that you can key them as required. Once you are done, tap on the ‘Continue’ button. Your insurance claim will later be reviewed and if it is approved, this carrier will ship you the refurbished or new replacement model.

How Much Does Cricket Wireless Charge Me When I Replace My Phone?

If you want to replace your lost, damaged, or stolen Cricket Wireless phone, you must first part with $8 on a month as payment for the Cricket Protect service. Apart from this, you will be needed to pay a non-deductible fee ranging from $10 to$250 so that you can get a replacement model from this carrier.

Can I Change My Cricket Wireless Old Phone Number When I Replace My Phone?

Yes. As we speak, you are at liberty to change your phone number regardless of whether you have obtained a replacement model or not. However, for you to change your Cricket Wireless old phone number, your account has to be active. It is imperative to note that you might not be able to change to a toll-free or vanity number.

Besides this, brace yourself to part with $14 as a number change fee. To change your old phone number, consider calling 1-800-274-2538. Better still, you can visit this carrier’s official website and chat with the customer support team. To learn more details about this undertaking, consider visiting

What Does Cricket Protect Cover?

To start with, the Cricket Protect feature protects your device from malfunctions and defects. To enjoy the benefits of this feature, you must be ready to pay $8 monthly. Here are the risks that are covered by this feature:

  • Theft
  • Loss
  • Liquid damage
  • Accidental breaks
  • Out-of warranty malfunctions
  • In-warranty exchanges
  • Standard battery
  • Phone
  • SIM card
  • Standard wall charger
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