Assurance Wireless Replacement Phone Guide 2022


Assurance wireless is one of the best wireless service providers in the US that majorly offers Lifeline benefits to help low income consumers afford telecommunication services. This service provider offers free and discounted phone services across 40 states of America. In addition, this carrier understands that phones are indispensable devices that are hard to live without. As a result, the company makes it so easy for users to replace their lost, stolen or damaged phones. Do you want to get Assurance wireless replacement phone? Our article today will help you get started.

Why do People Replace Assurance Wireless Phones?

We have already stated that Assurance Wireless offers free government phones through lifeline to all qualified consumers. By bad luck, one might lose, damage, or misplace his/her assurance wireless free phone. This is one of the reasons why people will find it necessary to replace the assurance wireless phone. The good news is that assurance wireless has made the replacement process so easy and cheap. Replacing assurance wireless phone also makes it possible to continue communicating with friends and family, work online, attend virtual classrooms and so on.

In addition, you might find it necessary to replace your Assurance wireless phone for upgrade purposes. This will enable you to access a better phone with more advanced features than your former.

Who Is Eligible To Get Assurance Wireless Phone Replacement?

Assurance is a lifeline service provider that offers free government phones to its customers. Therefore, to get Assurance Wireless phone replacement, you must be qualified and enrolled to the government’s lifeline program. That means that to be eligible for Assurance wireless phone replacement, you must have a total income below 135% of the federal poverty guideline. Also, you can qualify if you participate in programs like Medicaid, SNAP and SSI.

Process Of Assurance Wireless Phone Replacement

The process of replacing your phone with Assurance wireless is so stress free. As long as you meet Assurance wireless eligibility requirements discussed above, everything else will run smoothly. Below is a general procedure on how to replace Assurance wireless phone:

  • After confirming that your Assurance wireless phone is damaged, lost or stolen, the first process should be to contact customer representative and address your issue. To contact Assurance wireless customer care team, call the 1-888-321-5880.
  • After reporting your issue, the representative on the other side of the line will discontinue your account on the stolen phone for safety purposes
  • After terminating your account, he or she will then notify you whether the lost or stolen phone qualifies to get a replacement.
  • Also, Assurance wireless customer care representative will inform you of the available replacement options.
  • Get a replacement and receive your new phone either for free or at a small cost depending with the options available.

Assurance Wireless Phone Warranty Policy

When you get Assurance wireless free phone, it comes with a one year warranty policy. That means that if your phone gets faulty or stops working within the warranty duration, you will get a free replacement or free repair. However, since Assurance wireless does not provide the warranty, your phone will be replaced by the manufacturer instead

Therefore, if your phone stops working within the given 12 months warranty but not out of owner’s carelessness, feel free to contact Assurance wireless and get guidance on how to replace your Assurance phone with warranty.

However, you will be required the receipt with the date on which you received or bought your phone for effective replacement. Thereafter, you will receive another phone that may not be the exact model that you previously had. If your phone needed a repair instead, you will get a free repair from the manufacturer. 

Can I Replace My Assurance Phone Online?

Yes, it’s also possible to replace your Assurance wireless phone online. Apart from contacting Assurance wireless customer care team for guidance, you can also replace your phone online through the following process:

  • Visit
  • Use your credentials to login to your account
  • Fill your phone replacing form with your correct details
  • Enter your ZIP code and submit the form to Assurance wireless either through email or fax
  • Once they receive the form, Assurance will respond on the way forward.

Can I Replace Assurance Wireless Phone T-Mobile? 

No, it’s not possible to replace your Assurance wireless phone with T-Mobile. If you have damaged, lost or misplaced your Assurance wireless phone, you can only replace it through Assurance wireless official website or calling their customer representative for guidance. However, if you want to switch to T-Mobile after replacing your Assurance wireless phone, the switching process is very possible and easy.

To switch to T-Mobile after replacing your Assurance wireless phone, you should first unlock your device. This is because Assurance wireless phones are always locked and should be unlocked before switching to any other carrier. To unlock your Assurance wireless phone, there are requirements to meet. First of all, your phone should not be reported to have a past record of being stolen or lost. Also, your phone must be active with Assurance wireless for at least 12 months.

Once you meet the above-mentioned requirements, Assurance wireless will now grant your request to unlock your device. In most cases, it will take up to 2 business days to receive a message with instructions on how to unlock your device. Follow the given instructions and unlock your device.

After unlocking your device, time is ripe to check whether it’s compatible with T-Mobile. To check whether your phone is compatible, visit T-Mobile official site, enter your device IMEI number and tap on “check this phone” Is your phone compatible with T-Mobile, go ahead and switch it.

What Can I Do If Assurance Wireless Does Not Replace My Phone?

Assurance wireless does not restrict customers from replacing their phones. In fact, it does everything possible to ensure that the process of replacing a phone is as easy and fast. In most cases, the company charges nothing or a very small fee so to ensure that everybody can afford replacing their phone. However, there are instances where the company declines to replace your phone. This mostly happens when your device is not eligible for replacement

If this carrier declines replacing your phone, you should submit a phone replacement claim to your respective insurance company. Not that this method is effective only when your device is insured with the company in question. Currently, there are several companies in existence that can effectively insure your Assurance wireless phone. Among many, the best companies to consider Asurion and

To submit your replacement claim, visit one of these company’s official websites and select Assurance wireless as your preferred carrier.

What Type Of Replacement Phone Does Assurance Wireless Provide?

When replacing your damaged, stolen or lost Assurance Wireless phone, you are not given a chance to decide the exact model of phone to receive. Instead, assurance wireless randomly sends the phone to you based on availability. Below are examples of assurance wireless replacement phones that you might receive:

1. Kyocera Vibe

Kyocera Vibe is among the best Assurance replacement phones available. First of all, this phone guarantees you nothing short of fast internet speeds as it supports 4G LTE connectivity. The latter also avails with a RAM of 1.5 GB and 8GB ROM that can be expanded to 32 GB. The phone also features a lasting 2000 mAh battery and a wide 4.5 inches screen.

2. HTC Desire 816

You can also get HTC Desire 816 phone after replacing your Assurance wireless phone and enjoy a myriad of amazing features. To begin with, the phone allows you to surf fast internet since it’s compatible with both i3G and 4G LTE. It also features a 5.5 inch S-LCD screen that allows users to play games and watch videos effectively.

Besides, it has a quality 13 MP rear camera and 5 MP front camera for taking clear and quality pictures and videos. In addition, it has 1.5GB RAM and an internal storage of 8GB with a microSD card slot for memory expansion.

3. LG Optimum F3

You can also grab the LG Optimum F3 phone for free after replacing your Assurance wireless phone and enjoy fast internet connection due to its 4G connectivity. Besides, you will have access to a wide 4 inches sharp and bright screen. You will also access 1.24 GB RAM and an internal storage of 4GB that can be extended to 32 GB storage allowing you to store a number of photos and videos. Not to forget its 1.2 GHz dual-core processor, a 5.0 MP rear camera with LED flash and a lasting 2460 mAh battery that allows up to 16 hours of talk time.

4. ZTE Tempo X

ZTE Tempo X is another incredible Assurance wireless replacement phone that comes with a wide 5 inches screen to vividly watch videos and play games. The phone also features 1GB RAM, 8 GB ROM with a microSD slot that supports up to 32GB. Besides, its 4G connectivity allows you to surf the internet with few or no hiccups. The phone also features a 5 MP back camera, 2 MP front camera and 2200 mAh battery that allows several hours of use with just a single charge.

5. Motorola Moto E5 play

While replacing your phone with Assurance wireless, you can also be lucky to get this amazing phone either for free or at a small fee. Motorola Moto E5 play phone features a 5.2 HD touchscreen that allows you to enjoy a large interface when watching videos or playing games.

It also features a quad-core processor whose capacity is 1.4GHz, 16 GB ROM and 2GB RAM. Luckily, you are given a chance expand your internal storage through a microSD card slot. This device also boasts of 8MP rear camera, 5 MP front cameras and a long lasting battery whose capacity is 2800 mAh.

Assurance Wireless Other Phone Replacement List

As stated, when replacing your Assurance wires phone, you might not be given a chance to select which model to get after replacement. Besides the above highlighted phones, you can also get other phones as listed below:

  1. ZTE prestige 2
  2. ZTE Quest
  3. ZTE Quest plus
  4. Kyocera DuraForce
  5. Unimax U683CL
  6. Unimax U673C
  7. ANS UL 40
  8. Coolpad avail
  9. Alcatel dawn
  10. Alcatel one touch retro
  11. LG Aspire T40C
  12. Kyocera JAX S1360

How Do I Activate Assurance Wireless Replacement Phone?

When you receive your Assurance wireless replacement phone, time is now ripe to activate it and enjoy Assurance wireless services. To activate your device:

  • Press and hold your device’s switch button and enable a hands-free activation. This allows your phone to connect to Assurance Wireless network.
  • Your phone will check available updates and turn off
  • Switch it on and dial 611
  • After dialing the number, provide your Assurance wireless account PIN to successfully activate your device.

How Do I Permanently Deactivate Assurance Wireless Lost Or Stolen Phone? 

After confirming that your Assurance wireless phone is lost or stolen, you should permanently deactivate it to prevent fraudsters from using your account balance. The easiest and fastest way of deactivating Assurance wireless stolen phone is by calling Assurance customer care team on 1-888-321-5880 and the representative will deactivate your lost phone.

How To Replace Assurance Wireless SIM?

The most effective and sure way of replacing your Assurance wireless SIM is contacting the company’s customer care team on the number 1-888-321-5880. After calling, explain to them that your SIM card is lost or stolen. The representative on the other side of the line will immediately lock your SIM so that nobody else can access it.

After, you will be asked to confirm that you are the real identity or owner of the lost SIM card. After confirming your identity, Assurance wireless will be able to send you another SIM card KIT with instructions on how to install it in your phone.

How Do I Switch My Assurance Wireless Service From Old Phone To New Phone?

There is no set process for switching your Assurance wireless service from an older phone to your new phone. All you need to do is remove your Assurance wireless SIM card from the older phone and insert in the new phone. However, since assurance wireless is a lifeline Service provider, ensure you meet lifeline qualification requirements and you will be good to go. 

Tricks To Help You Locate Your Phone If Lost Or Misplaced

We all understand the torture and inconveniences received after losing a phone. After confirming that your phone is lost, please don’t panic. Instead, relax and follow the following tricks as they might help to track it:

  1. The first trick is to call your lost phone. Maybe your phone is lying in a hidden place somewhere within your compound. Once you call your lost phone using another phone, its ringtone will help you locate it.
  2. Use Google or iCloud account. Using your tablet, laptop or another phone, login to your google account and search for ‘find my android phone’ then follow the given instructions to locate your android phone.
  3. For IPhone, activate your iCloud account then search for “Find my IPhone”. Sign in to your account and see a list of all devices connected. On the list, select your lost iPhone and a map will show its estimated location on the screen.

How Much Does It Cost To Replace An Assurance Wireless Phone?

The exact cost charged to replace your Assurance wireless phone may vary depending with the state that your account was. You are typically charged $20 to replace a lost device with Assurance Wireless. However, you might pay less or even get to replace your device for free.

How Long Does It Take To Get A Replacement Phone From Assurance Wireless?

The duration needed to deliver your Assurance wireless replacement phone may vary depending with your residential address. While some places take few business days, other places may take up to one week.

How Do I Track My Assurance Wireless Lost Phone?

To track your Assurance wireless lost phone, you can use your Google or iCloud account as explained above or call Assurance wireless on 1-888-321-5880 to help you through.

What Is The Assurance Wireless Shipping Fee?

Assurance wireless does not charge when shipping your free lifeline phone. Therefore, it’s true to say that Assurance wireless shipping is free. However, if you damaged your phone and need a replacement from the company, you will cater for the fee needed to ship the device back to Assurance wireless offices.

Does The Insurance Company Replace My Mobile If Lost Or Broken Or Damaged?

Yes. Insurance companies such as Asurion and can replace your lost, broken or damaged phone. However, for that to happen, you must have insured our device with these companies. 

Can I Change Assurance Wireless To Another Lifeline Provider?

Yes. As a lifeline customer, you are allowed to change your lifeline benefits from your current service provider to another eligible service provider any time. Therefore, you can change your Assurance wireless lifeline benefits to another lifeline provider.

Will Assurance Wireless Replace A Lost Phone?

Yes. After losing your Assurance wireless phone, you will replace it at a small fee of $20 or even less. You might also be lucky to get your phone replacement free of charge. All you need to do is call Assurance wireless customer care team for assistance.

Will Assurance Wireless Replace A Broken Phone?

Yes. If you accidentally broke or damaged your Assurance wireless phone, you can also replace it for free within the 12 months given warranty. If the phone had surpassed warranty deadline, Assurance wireless can also replace it for you at a little fee. 

Difference Between Assurance Wireless Phone Replacement And Phone Upgrade

Assurance wireless phone upgrade and phone replacement are two interchangeable words that confuse a lot of customers. Ideally, phone replacement means getting another device to replace an old phone that was lost, stolen or damaged. More often than not, Assurance wireless phone replacement is free or given at a low cost.

Assurance wireless phone upgrade on the other hand, means purchasing another new or refurbished phone with better and more advanced features than the former. Unlike phone replacement, phone upgrade is not free.

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