How Do I Activate My Cricket Phone

How Do I Activate My Cricket Phone

Cricket is a known telecommunication company in the United States founded by Leap Wireless in 1999. The carrier is currently owned by AT&T. Since its introduction to the telecommunication space; it has had massive growth gaining up to 10 million customers in the whole country. Cricket offers online and offline store services for customers to purchase SIM cards and phones.

However, you cannot utilize any Cricket Wireless services if they are not activated. Additionally, you will need to check the phone’s eligibility before you proceed to do the activation. Have you acquired a phone, SIM card, or both from Cricket and do not know how to activate them? Keep reading through this tutorial as we give a procedural process for activating your Cricket phone and SIM card. Besides, we will let you know the benefits of activating your Cricket phone, among other Cricket Wireless things. 

Why Should You Need To Activate Your Cricket Phone?

The main reason why you need to activate your Cricket phone is to access all the services that Cricket wireless offers. Notice that it is mandatory for you to activate your phone with Cricket Wireless; otherwise, you will be unable to enjoy its benefits.

Also, if you were using another carrier, you will be unable to access Cricket services if your phone is not activated with them. Therefore, activating your cricket phone allows you to bring your own phone and enroll to cricket wireless. 

Ways To Activate My Cricket Phone

After buying your phone from Cricket online or offline, you must activate it to get Cricket Wireless services. This also applies to the phone or SIM cards purchased from non-Cricket retail shops like Amazon. Note that here are two methods that you can use to activate your phone with cricket wireless. This is through the two domains that we are going to discuss below. These are;

Activate Cricket Service Online via Official Website

After buying your phone, you can activate it online through their website. This is an advantage because online activation helps you to save both money and time. However, before starting the process, ensure you have the phone and order numbers. Where do I get these numbers? Well, you can get these two numbers in the confirmation email that was shared with you by Cricket Wireless. Do you now have your order and phone numbers? Congratulations, let us now proceed to activate your Cricket phone. Note that you can activate the phone regardless you acquired it online or Cricket in-store. Here are the steps to follow;

  1. Open your browser and search to start the process. Ensure you have met all the requirements stated above.
  2. Click the “Get Started” button to start the activation process once the page loads. Kindly note that you need to have the phone and order number. Once the page loads, there will be four steps you will have to go through and complete for a successful activation; 
  3. You can now select the device type, either Apple, Android, or both, to proceed to the next step. However, before you click the button “I’m Ready,” ensure that your SIM card has been inserted into your device. Kindly follow the procedure below to insert your SIM card if you do not know how to. Once you are through, click the button to proceed to the next step. 
  4. Select the “Cricket” option and click the “Continue” button
  5. Two options will appear with the two customer categories available. If you are a new Cricket customer, select the “New Customer” option and click the “Continue” button to proceed to the next step.
  6. You will be required to enter the “Order Number” and the “Cricket Phone Number” in the two fields appearing on the page. Kindly remember that these numbers were shared with you via your email. Once you enter them, click the “Activate” button to finish the process.
  7. Are you an existing customer? Click on the “Existing Customer” option and press the Continue button below.
  8. You will be prompted to enter your Cricket username and password and a four-digit Cricket PIN. After providing those details, click on the “Activate” button.
  9. Congratulations, you have now activated your new phone. 

Activate Your Cricket Phone Service as a new customer (From Non-Cricket Retailer)

The second method is usually used to activate your Cricket phone if you got it from a non-Cricket retailer store. Some stores where you can get phones or Cricket SIM cards kit include Amazon, Walmart, and Target. So, if you bought your devices or SIM card from these stores, follow these steps to activate your Cricket service. Kindly note that you will need to have the following before you begin the process;

  1. A Cricket SIM card
  2. Universal SIM card kit from a non-Cricket retailer.
  3. Copy of current wireless bill
  4. Payment detail.
  5. 4-digit PIN

Do you have all of the above details? If yes, follow the steps below to activate your Cricket phone.

  1. Open your browser and search the URL There is no restriction on which browser to use. So, use your favorite browsers and click the “Continue” button below the page.
  2. Cricket allows you to use either English or Españiol, depending on the dialect you understand. So, choose your preferred language from the two.
  3. After selecting the language, the page loads automatically to the next page. If you are a new Cricket customer, select the “Yes, sign me up!” option to proceed. 
  4. Once you select the option, the page loads to another page where you are supposed to enter “device ID” and “SIM card number” to enable you to activate your service. 

Note that this device ID is your phone’s IMEI number which can be gotten by dialing the *#06# code on your phone. Once you dial the code, note it somewhere to use it once you are at this stage. You can also find the IMEI number in the phone settings in the ‘about’ section of the Settings app. 

The other field requires you to enter the ICCID number, which is a 20-digit number that is found on the card that comes with your SIM card. You can check the location of the ICCID number as shown in the Cricket card sample below.

Once you enter the two numbers in the required fields, click the “Continue” button to proceed to the next step.

  1. Next, you will be required to choose a plan before you click the “Continue” button. Besides, you can choose an add-on feature if you want to and click the button. 
  2. Select the “Transfer Your Number” or “Get a Cricket Number” and then review your card and click on the “Check out” option. Kindly note that you will need your current phone number and a copy of your recent wireless bill if you transfer your number from another carrier. 
  3. Next, enter your account details if you have an account with Cricket or create one in case you do not have one. Kindly ensure you provide the correct personal details if you are creating a new account. 
  4. Enter the payment details and confirm.  

What to Do if I Can’t Activate cricket phone With These Instructions?

Did your Cricket phone fail to activate using the above procedures? Well, do not panic. There are two options that you can explore and activate your Cricket phone, which are;

  • Contacting Cricket customer service at 1-800-CRICKET (274-2538).
  • Visiting one of the Cricket stores available in your area. To locate a Cricket Wireless store in your area, kindly search and enter your ZIP code.

What to Do if I Have Any Issues During the cricket phone Activation?

Are you having issues when activating your Cricket phone? There are several reasons why you might be encountering such. All you need is to follow some simple guidelines that we give you, and your problem will be resolved. 

Check out the transfer process

Are you transferring your line from another carrier? If yes, you need to confirm with them if the transfer process was completed. You can call the customer support of your previous carrier for correct guidance or follow-up. Besides, it can be because of the incorrect details you entered when transferring the phone number. Note that the transfer details must be correct; if not, your transfer process will not be completed. 

Also, you should not cancel service with your previous carrier before completing the transfer process. Ensure that the service remains active until you complete the process failure; you will encounter problems activating your Cricket phone.

Check your network signal

Another reason you are encountering issues when activating your Cricket might be the network signal in your location. Kindly search to determine if your locality has a Cricket Wireless network. You will be required to enter the ZIP code of your location on the search bar to confirm the network coverage. If the Cricket network does not cover your area, you may be forced to wait until the coverage reaches your area. However, if there is network coverage, kindly try troubleshooting with the other methods discussed below.

Confirm if your phone is compatible

You must use a compatible phone with Cricket for a successful activation process. So, if you are encountering challenges when activating, you should check the Cricket compatibility requirements and confirm if your phone is compatible. Also, if your phone is locked with another carrier, you must contact the carrier’s customer service to unlock it. Please take note of the small fee you might be required to pay the carrier before they unlock the phone.

Check the Cricket SIM card status

You may encounter activation challenges if the SIM card is damaged. To confirm that, you will need to check if the Cricket Wireless SIM card has some cracks on the chip side. To do that, kindly remove the SIM card from the card tray and confirm. If the Sim card does not have cracks, you can try using the SIM card with another compatible phone. If the phone works well with the card, then your phone has problems otherwise is the SIM card. 

Activate your Cricket SIM card

Though the activation process is relatively easy, you will need to activate the SIM card according to how you acquired it. Notice that phones and SIM cards purchased online from Cricket in-store are activated differently from those bought from non-Cricket retailer stores. So, check out where you bought your SIM card and activate it accordingly. You might be having a problem with activation because you are following the wrong procedure to activate the Cricket SIM card. 

Update your phone’s firmware

You are usually recommended to update your phone’s firmware to ensure it is the latest one. This will ensure that your network towers which might be the problem why your activation process is not going through, are updated. To update your phone’s firmware, kindly follow these steps;

  • Connect your phone to Wi-Fi.
  • Go to the “Settings” app and scroll down to locate “About Phone.”
  • Click on the “Update” option and the “Install System Software” option and wait for the update to be downloaded and installed for some minutes. You should be able to continue with the 

Clear your phone cache

Another troubleshooting solution is clearing your phone cache, which improves phone performance. It will help you resolve minor problems hindering your phone’s activation. Kindly follow these steps to clear your cache;

  • Switch off your phone.
  • Press and hold your device’s “Volume Down” and “Power” buttons concurrently. 
  • Next, you should release the “Power” button immediately after your phone powers on but continue holding the “Volume” button.
  • An “Android System Recovery” page will load where you have to scroll up to the “Wipe Cache Partition” option. You can only scroll with the “Volume” buttons because, at this point, the keyboard is inactive. 
  • The final step is to initiate the “Reboot System Now” selection using the “Power” button. Kindly note that this method may require you to be an expert. This is because you can make mistakes and you erase or format your phone.

Contact customer service

This is the last option you can opt for if all the above options are not working. You can contact Cricket Wireless customer service at +1-800-274-2538, who will guide resolve your issue. Besides, you can walk to one of the stores in your area, and you will get help. Also, there is an option for you to chat with them online at their website. 

How to Activate my Cricket SIM Card?

Follow the step-by-step process below to activate or install a Cricket SIM card.

  1. Switch off your phone
  2. Locate a SIM card slot on your phone. Kindly note that different phone models have different SIM slot locations. For example, if you use a featured phone, you should remove the battery to locate your SIM card slot. If you are using an iPhone or some smartphone, you must locate a SIM card tray sideways of your phone. 
  3. Insert your Cricket SIM card into the slot or tray using a smartphone. 

What Benefits Do I Get After Activating cricket phone?

Have you activated your Cricket phone? Here are some benefits you will likely enjoy from Cricket Wireless.

  1. Cricket monthly plans do not have contracts.
  2. They have unlimited data, text, and talk in the monthly plan with no hidden fee.
  3. They have discounts of up to $25 in their referral program once a person joins using your referral code.
  4. Enjoy nationwide 4G LTE and 5G network coverage.
  5. Enjoy the international calling feature by Cricket Wireless. 

Are there any hidden costs or overage charges in Cricket Wireless?

Cricket Wireless does not have hidden fees or overage charges. If you exceed the data package, you will only face slower data access until you renew your package in the next cycle. This is unlike other carriers with an overage fee, where if you exceed your data, you are charged additional charges for the extra service. 

Is Cricket Wireless SIM Card CDMA or GSM?

Cricket Wireless uses AT&T network towers to offer services to its customers. AT&T uses GSM network technology which makes Cricket Wireless SIM cards GSM. This means that all the phones that use GSM technology can be compatible with Cricket Wireless. 

Can I move my contacts from my old cricket phone to my new one?

Yes, with todays cloud technology, it is barely possible for you to transfer any data, including contacts, to your new phone. For example, Google normally backs up all the contacts using the Contact app. All you need is to log in with the google account you were using on the old phone, and your contacts will be automatically transferred to your new phone. The same applies to iPhone, where you must log into the Apple account and retrieve your contacts. 

Can I activate my cricket phone online?

Yes, Cricket Wireless allows you to activate your phone online if you purchased it from the online store. As mentioned earlier, you will need to have the order and phone number shared via email by Cricket, then proceed to their official website to start the process. Do you have the mentioned details? Search the URL and start the activation process by following the prompts. We advise you to follow the above process of activating the phone online via the Cricket website.

How do I know if my Cricket SIM card is activated?

Once you go through the Cricket SIM card activation process, you are normally required to insert your card into a compatible phone. If the card is successfully activated, you will see the network status in the network status bar once you switch on the phone. It will be either 4G, or 5G, depending on the network available in your area. That way, your Cricket Wireless SIM card is activated.

How do I know if my cricket phone is unlocked?

Most Cricket phones normally come when locked to the Cricket Wireless network. So, if you want the phone unlocked, you must contact Cricket customer service to unlock it. After the phone is unlocked, you can test with another non-Cricket SIM card. If you notice network availability from the non-Cricket SIM card, your phone was successfully unlocked. 

What Happens If Your Cricket Account is canceled?

There are several reasons why Cricket can cancel your account. If it happens, all the available balances will be ineffective. Consequently, your Cricket phone number, email and ID used to register the account will not be available. As a result, your number may be given to somebody else, and you will incur charges when reactivating your account. 

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